Theme
The theme the ANQ Congress 2008 is "Quality People – Key to Excellence." As it is said that the success of any organizations is based on its people. Quality development of human resource is a key competitive factor and strategic source towards quality building for responsive organization, fostering innovation and sustaining organizational capability to survive and grow in a global business environment. To develop quality people need gradually build up time and atmosphere of quality management and innovation process to instill in a culture of continuous improvement and customer service excellence. No matter how far technology takes and how often equipment is replaced and updated the most important resource will always be the human element . Product and services make profits but people make or break organizations.
The topics are to be encouraged for report preparation but are not limited to the following:
People leadership
Of course, any leader aspiring to greatness needs to understand the market, the technology, and a multitude of things about the organization. But it is necessary to produce sustainable, effective leadership as resonance leader in pursuit of the organization’s performance in blending financial, human, intellectual, environmental, and social capital into a potent recipe for effective performance.
Customer – driven excellence
Being customer focus is not enough but it is about total customer experience. Customer - driven excellence is a strategic concept, directed toward customer retention and loyalty, market share gain, and growth.
Quality people – valuing and development
Achieving the highest levels of organizational performance requires a well-executed approach to organizational and personal learning. Organization’s success also depends on the diverse backgrounds, knowledge, skills, creativity, and motivation of its workforce and partners. Valuing the people means committing to their satisfaction, development, and well-being.
Innovation – future driven
Innovation is no longer strictly the purview of research and development departments : innovation is important for all aspects of operations in all work systems and work processes. It becomes in part of the learning culture , integrated into daily work, accumulated knowledge in organization and its people.
Social responsibility
Leader as role model for organization in stress responsibility to the public , ethical behavior, the need to practice good citizenship , and focusing on protection of public health, safety and environment.
Including
Quality Management , Process Management, Performance Management, Best Practices. All Business Areas are invited.